Return With Store Credit (gift card) and Exchange Policy

Any discount coupon not valid with store credit

Cancellation Requests:

• Customers can raise cancellation requests for items or orders within 24 hours of placing the order.
• Requests must be sent via email to support@westo.in using the same ID used for ordering.
• Include the order ID and reason for cancellation in the email.

Cancellation Policy:

• Once the order is shipped, it cannot be cancelled.
• Customers can only raise return requests upon receiving a faulty product after delivery.

Return Policy for Damaged Products:

• If customers receive damaged products, they can return them for either store credit or exchange.
• Queries regarding damaged products must be sent within 48 hours of delivery.
• Store credit will be issued upon receipt of the returned product and after QC verification

Customization Policy:

• No replacements or refunds for size issues unless the product is faulty or damaged.
• Customers are advised to check the size guide before ordering.

Refund Process On Orders:

• Refund amounts for orders will be settled as form of store credit(gift coupon).

Return Shipping:

• Customers are responsible for shipping the product(s) back to Westo India as they do not have a reverse pickup facility.
• Securely pack the items to prevent loss or damage during transit.
• The company will bear shipping charges for defective products, while customers must bear them for wrong orders.

Shipping Charges Deduction:

• A deduction of Rs 300 will be made from the product amount for shipping charges.

Contact Information:

• Queries can be directed to support@westo.in
• Westo India does not have a customer care number