Return With Store Credit and Exchange Policy

Cancellation Requests:
  • Customers can raise cancellation requests for items or orders within 24 hours of placing the order.
  • Requests must be sent via email to using the same ID used for ordering.
  • Include the order ID and reason for cancellation in the email.
Cancellation Policy:
    • Once the order is shipped, it cannot be cancelled.
    • Customers can only raise return requests upon receiving a faulty product after delivery.
Return Policy for Damaged Products:
    • If customers receive damaged products, they can return them for either store credit or exchange.
    • Queries regarding damaged products must be sent within 48 hours of delivery.
    • Store credit will be issued upon receipt of the returned product and after QC verification

Customization Policy:

  • No replacements or refunds for size issues unless the product is faulty or damaged.
  • Customers are advised to check the size guide before ordering.
Refund Process for COD Orders:
    • Refund amounts for cash on delivery orders will be settled as form of store credit(gift coupon).
Return Shipping:
  • Customers are responsible for shipping the product(s) back to Westo India as they do not have a reverse pickup facility.
  • Securely pack the items to prevent loss or damage during transit.
  • The company will bear shipping charges for defective products, while customers must bear them for wrong orders.
Shipping Charges Deduction:
    • A deduction of Rs 300 will be made from the product amount for shipping charges.
Contact Information:
    • Queries can be directed to
    • Westo India does not have a customer care number
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